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Complaints regarding the provision of electronic services
1.1. Kasus Coatings T/A Global Coatings takes steps to ensure that the Store is fully operational, to the extent that it results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time
1.2. The Customer is obliged to immediately notify the Store about any irregularities or interruptions in the functioning of the Online Store website.
1.3. Irregularities related to the functioning of the Store may be reported by the Customer in writing to the following address: firstname.lastname@example.org or using the contact form.
1.4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of irregularities related to the functioning of the Store.
1.5. The store undertakes to consider each complaint within 28 days, and if it was not possible, to inform the customer during this period when the complaint will be considered
Complaints about the Goods
2.1. Global Coatings, as a seller, is responsible to the Customer for non-compliance with the Contract for the sale of the Goods purchased by that consumer.
2.2. Complaints arising from the violation of the Customer's rights guaranteed by law or under these Regulations should be sent to the address email@example.com or complete the complaint form available in the customer panel. The store undertakes to consider each complaint within 28 days, and if it was not possible, to inform the customer during this period when the complaint will be considered.
The right to withdraw from the contract
3.1. The customer has the right to withdraw from a distance contract, without giving any reason, by submitting an appropriate statement in writing, within 14 days and sending it to the address firstname.lastname@example.org
3.2. The 14-day period is counted from the day on which the order was delivered.
3.3. The right to withdraw from the contract by the consumer is excluded in the event of
• goods that go beyond the standard offer of the store, prepared at the customer's special request, and tailored to their individual needs.
• in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection reasons, if the package has been opened after delivery.
3.4. In the event of withdrawal from a sales contract, the contract is considered void. What the parties have testified is returned unchanged unless the change was necessary within the ordinary management. The return should be made immediately, no later than within 14 days. The purchased goods should be returned to the following address:
Kasus Coatings T/A Global Coatings
Unit 12, Western Parkway Business Centre,
Ballymount Drive, Dublin 12,
D12 X8KC, Ireland
3.5. The Goods returned by the Customer should be packed in an appropriate manner, ensuring no damage to the parcel during transport.
3.6. The cost of packaging and returning the goods is borne by the customer, unless the return is a result of our error (e.g., defective product or incorrectly shipped product).